1. Acknowledgement of Understanding

The policies described herein represent the Terms of Use of CUBANA TABACO’s website, e-commerce site and on-line store, and constitute a legal agreement between you—the supplier, partner, or customer—and CUBANA TABACO Tobacco. By accessing our website(s) or web pages, you acknowledge that you have read, understand, and agree to comply with these policies, as well as all applicable state, federal or other laws and regulations, including the sale and/or purchase of products or services made available by CUBANA TABACO Tobacco. If you do not agree with or do not wish to comply with the policies contained herein, please do not use this website.

2. Revisions

CUBANA TABACO reserves the right to at any time and without notice update, append, or rescind in whole or part its Terms of Use or other policies, as appropriate to comply with state, federal or internal laws, regulations, or policies. Furthermore, we may at any time and without notice update, append, or rescind in whole or part any information contained on our website(s) or on our web pages, including that related to our products, services, prices or related policies, processes, procedures, or instructions.

3. Ordering

Customers shall inspect Sales Orders, Invoices, Order Confirmations, Transaction Receipts, and other communications related to orders immediately upon receipt for accuracy and completeness, including but not limited to billing and shipping addresses, items ordered, quantities, pricing, and shipping costs. These documents are system-generated and are transmitted securely, instantly, and automatically to customers upon placement of orders. If these documents are missing or not received following order submission, and after checking junk mail and spam folders, customers should contact CUBANA TABACO Support via our website contact form immediately for replacement or retransmission. Upon thorough inspection of these documents, customers shall report any order discrepancies to CUBANA TABACO Support via email immediately upon discovery and not later than 24 hours following receipt of these communications. Orders cannot be returned, cancelled, refunded, or replaced based on address, product, pricing, shipping cost, or other errors or omissions as submitted by the customer or received electronically by CUBANA TABACO, or reports of such errors or omissions submitted more than 24 hours after the order is received by CUBANA TABACO.

4. Shipping

We maintain contracts with multiple freight and ground carriers to deliver the appropriate service levels, based on destination, transit times, order sizes, fuel costs, and other variables, and carriers are chosen at our sole discretion. Although never guaranteed, we may offer free, discounted, or flat-rate shipping on qualifying orders based on criteria determined at our sole discretion, and we may cancel or suspend this service at any time without notice at our sole discretion.

5. Damages

Although unlikely to occur, we are not liable for loss or damage of or to merchandise not in our possession or under our control, such as during transit, delivery, or at the customer’s location. We are happy to assist our customers and partners with claims for orders received damaged by carriers.

6. Cancellations

CUBANA TABACO happily accepts order cancellation requests without penalty if submitted before the order has shipped. Cancellation requests received after the order has shipped cannot be accepted.

7. Lost or Stolen Packages

We cannot be held responsible for lost or stolen packages after delivery as reported by the carrier.

8. Returns

Only merchandise shipped by CUBANA TABACO in error will be considered for return through the Return Merchandise Authorization (RMA) process. RMA claims must be reported via our customer contact form process no later than the next business day following receipt. Claims must include a written description of the issue.  CUBANA TABACO will request photographic evidence attached in JPEG or PNG file format. Customers must not return merchandise until we have granted approval through the RMA process and authorization to ship has been received by the customer. Merchandise returned before or without RMA approval from CUBANA TABACO will not be considered for credit or replacement, and all related shipping charges will be borne by the customer. Authorized returns must be received by CUBANA TABACO unopened, unaltered, and without damage. Merchandise received that has been altered in presentation, appearance, or quality, including but not limited to branding, pricing, or other marking or labeling will not be considered for credit or replacement, and all related shipping charges will be borne by the customer.

9. Age Verification

Access to and use of CUBANA TABACO’s website, including its web pages, content, products, services, advertisements, and cross-links, is intended for use by adults of legal age to purchase tobacco products only. We do not believe that young people should smoke or use tobacco products, and we do not promote, support, or otherwise encourage it. We do not advertise or market our manufacturers' products or services to persons not of legal age, and we support programs designed to eliminate, reduce, or discourage smoking and the use of tobacco products among youth. We take this policy seriously and go to great lengths to restrict access to our manufacturers' products and services to adults of legal age, including age verification and attestation to the reading and understanding of these terms and conditions. PERSONS NOT OF LEGAL AGE TO PURCHASE AND USE TOBACCO PRODUCTS, OR PERSONS OTHERWISE BANNED OR PROHIBITED BY LAW OR CUBANA TABACO POLICY OR DECLARATION FROM ACCESSING THIS SITE, PURCHASING, OR USING TOBACCO PRODUCTS SHOULD LEAVE IMMEDIATELY. DELIBERATE VIOLATION OR DISREGARD FOR THESE TERMS MAY BE DEEMED ILLEGAL AND WILL RESULT IN IMMEDIATE TERMINATION OF SERVICES WITHOUT NOTICE, AND/OR PROSECUTION IN ACCORDANCE WITH APPLICABLE LAWS.

10. Use of Copyrighted of Trademark Material

CUBANA TABACO’s website and/or web pages contain proprietary information, including copyrighted or trademark material. Our website, web pages, or content developed or contained therein may not be copied, reproduced, or distributed without our expressed written permission. Furthermore, actions or attempts to deliberately misrepresent your relationship with CUBANA TABACO, including statements or implications that CUBANA TABACO approves or endorses you, your company, your website, your product(s), or service(s) are similarly prohibited. Deliberate violation or disregard for these terms or attempts to alter such content for personal or commercial purposes, may be deemed illegal or inappropriate, and may result in immediate termination of services without notice and/or prosecution in accordance with applicable laws.

11. Information Integrity

As it is in our best interest, as well as that of our customers’, CUBANA TABACO goes to great lengths to ensure that the information on our website and web pages is current, accurate and complete, and conducts regular audits and reviews toward this end. Despite our best efforts, data entry, upload, posting, maintenance, or administration errors may occur, resulting in inaccurate or outdated web content. Acknowledging this fact, we hereby disclaim responsibility for such inadvertent oversights or discrepancies, including potential business interruption, loss of profits or revenue, assets, time, or resources due to such errors.

12. Customer Appreciation and Cross Sales

One of the discriminators that makes us the service leader in our industry is that we routinely provide our loyal customers and partners with extras and freebies at no additional cost for which we receive continuous praise. This includes but may not be limited to smaller volume packaging than those ordered without decreasing the total volume ordered, as well as gifts (at no cost) at our sole discretion. Customers may opt out by contacting us at the time of order and before it ships, and we’ll do our best to accommodate your wishes.

13. Partner Marketing & Advertising

Like many e-commerce websites and on-line businesses, CUBANA TABACO reserves the right to provide advertising space to third-party companies and businesses in the form of content, hyperlinks, or other means. We assume no responsibility for screening our third-party advertisers or their content or testing the security of their websites. Accordingly, we hereby disclaim all responsibility for actions or events occurring because of you visiting third-party websites, even by means of references or links from our own website or web pages and including those actions or events resulting in potential business interruption, loss of profits or revenue, assets, time, or other resources. Hyperlinks to CUBANA TABACO’s website or any of its web pages—even if formally approved by CUBANA TABACO—should not use tools or technologies that alter or misrepresent the appearance of our web pages or our content.

14. Warranty

ALTHOUGH WE EMPLOY RIGOROUS VENDOR SELECTION PROCESSES IN SOURCING OUR PRODUCTS AND GO TO GREAT LENGTHS TO EXCEED OUR CUSTOMERS’ EXPECTATIONS, CUBANA TABACO RESERVES THE RIGHT TO MAINTAIN VENDOR RELATIONSHIPS WITH SUPPLIERS AND MANUFACTURERS OF OUR OWN CHOOSING. CUBANA TABACO IS A LICENSED DISTRIBUTOR—NOT A MANUFACTURER, AND AS SUCH DOES NOT HAVE THE ACCESS OR ABILITY TO QUALITY CONTROL OUR MANUFACTURERS’ PRODUCTION PROCESSES. ACCORDINGLY, WE CANNOT BE RESPONSIBLE FOR THE QUALITY OF OUR SUPPLIERS’ PRODUCTS, AND HEREBY DISCLAIM ALL RESPONSIBILITY FOR EXPRESSED OR IMPLIED WARRANTIES, GUARANTEES, OR SIMILAR REPRESENTATIONS, INCLUDING MANUFACTURERS’ STATEMENTS OF RELIABILITY, DURABILITY, SHELF LIFE, MARKETABILITY, FLAVOR, TASTE, SMELL, APPEARANCE, OR OTHER CLAIMS. ALL PRODUCTS AND SERVICES ARE THEREFORE PROVIDED "AS IS", AND WITH NO WARRANTIES OR GUARANTEES.

15. Liability

CUBANA TABACO IS NOT LIABLE FOR ANY DAMAGES RESULTING FROM USE OF OUR WEBSITE OR WEB PAGES, CONTAINED OR REFERENCED PRODUCTS, SERVICES OR CONTENT, OR ANY OTHER WEBSITE OR WEB PAGES LINKED OR OTHERWISE CONNECTED TO OUR OWN, INCLUDING POTENTIAL BUSINESS INTERRUPTION, LOSS OF PROFITS OR REVENUE, ASSETS, TIME, OR OTHER RESOURCES.

16. Surgeon General’s Warning

THE SURGEON GENERAL OF THE UNITED STATES (HTTP://WWW.SURGEONGENERAL.GOV/) WARNS THAT: SMOKING CAUSES LUNG CANCER, HEART DISEASE, EMPHYSEMA, AND MAY COMPLICATE PREGNANCY; QUITTING SMOKING NOW GREATLY REDUCES SERIOUS RISKS TO YOUR HEALTH; SMOKING BY PREGNANT WOMEN MAY RESULT IN FETAL INJURY, PREMATURE BIRTH, AND LOW BIRTH WEIGHT; AND CIGARETTE SMOKE CONTAINS CARBON MONOXIDE.

THE SURGEON GENERAL FURTHER WARNS THAT: CIGAR SMOKING CAN CAUSE CANCERS OF THE MOUTH AND THROAT, EVEN IF YOU DO NOT INHALE; CIGARS ARE NOT A SAFE ALTERNATIVE TO CIGARETTES; TOBACCO SMOKE INCREASES THE RISK OF LUNG CANCER AND HEART DISEASE, EVEN IN NONSMOKERS; CIGAR SMOKING CAN CAUSE LUNG CANCER AND HEART DISEASE; TOBACCO USE INCREASES THE RISK OF INFERTILITY, STILLBIRTH, AND LOW BIRTH WEIGHT; AND THIS PRODUCT CONTAINS/PRODUCES CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER, AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.

17. FDA Warnings

WARNING: TOBACCO PRODUCTS SOLD ON THIS WEBSITE CONTAIN NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL.

WARNING: TOBACCO PRODUCTS SOLD ON THIS WEBSITE CAN EXPOSE YOU TO CHEMICALS INCLUDING TOBACCO SMOKE, WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. FOR MORE INFORMATION GO TO WWW.P65WARNINGS.CA.GOV.

Privacy Policy

1. Scope

The privacy and the protection of our customers' personal, financial, or other proprietary or confidential information are of the utmost importance to us at CUBANA TABACO, and we go to extraordinary lengths to this end. The related privacy and security policies, processes and procedures employed apply to CUBANA TABACO’s website(s) and web pages, offices, and employees, but not necessarily to our partners, suppliers, or affiliates.

2. Personal or Confidential Information

You may elect to provide CUBANA TABACO with personal or confidential information for communications, account creation and administration, credit and payment processing, e-commerce, on-line or other sales transactions, or for employment opportunities. Using cookies and other technologies, and to improve our processes and personalize your experience, we may extract, use, and archive certain information related to your access, review and use of electronic communications or interaction with us, such as e-mail, chat, our website, or on-line store, including source or referring IP addresses, access methods, time stamps, as well as webpage navigation details. CUBANA TABACO may collect additional information for wholesale customers via credit checks, professional or personal references, research, or other legal means, and may aggregate, use, or store it with information provided by you, to maintain its accuracy and completeness, improve our processes, and personalize our interaction with you.

3. Retention of Information

CUBANA TABACO will continue to maintain your information in a secure environment and in accordance with the policies described herein until such time as is no longer necessary to provide you service or required to be maintained by law. You may at any time request cessation of further use or dissemination of your personal information by contacting us. Financial information such as credit card account numbers used to place online orders are never stored internally or on our secure website.

4. Disclosure of Information

It is CUBANA TABACO’s goal to protect your personal information in accordance with the policies described herein, except and unless it becomes necessary to disclose or share such information in compliance with state or federal law, or to protect the legal rights or property of CUBANA TABACO, our partners, suppliers, or customers.

5. Forwarding of Information

CUBANA TABACO may occasionally send you promotional or marketing material, using the contact or other personal information that you provided, or that we obtained through other means as described above. You may opt out from further such correspondence by following the unsubscribe instructions contained within messages, or by contacting us.

6. Monitoring and/or Recording of Information

CUBANA TABACO may monitor and/or record certain communications, including telephone calls, e-mails, chat sessions, blog content or other voice or data media to ensure we are providing you with the best possible customer service, or for training or documentation purposes.

7. Social Media and Collaboration

CUBANA TABACO provides our suppliers, partners, and customers with access to social media and collaboration tools, including forums, wikis, blogs, or other applications, via our website or other means. Registration or other information you may be required to provide us is used, archived, and protected in accordance with the policies described herein. However, text, content, images, or other information (including personal or confidential information) posted, provided, or otherwise made available by you via these platforms is not subject to the policies described herein, and may be visible or available for download by other subscribers to these applications. You (and your content and information) may be subject to the policies of those specific services, and additional guidance on their terms of use should be sought from the sponsor, host, or application service provider.

8. Third-Party Advertising

CUBANA TABACO reserves the right to provide third-party advertisement space on our website. Text, content, images, or other information (including personal or confidential information) posted, provided, or otherwise made available by you via these third parties, their applications, websites, or other platforms is not subject to the policies described herein, and may be visible or available for download by other subscribers to their services. You (and your content and information) may be subject to the policies of those specific services, and additional guidance on their terms of use should be sought from the sponsor, host, or application service provider.

9. Security and Privacy Compliance

CUBANA TABACO ensures the security and privacy of our suppliers’, partners’, and customers’ personal and confidential information in accordance with industry best practices, Payment Card Industry (PCI) and other compliance objectives. We employ automated controls to provide assurance that our financial systems and other data repositories containing personal or confidential information are safeguarded against accidental or deliberate loss, alteration, destruction, disclosure, or unauthorized use.